Support

Contact

Email us at support@mediagato.com and we will get back to you as soon as possible.

FAQ

How do I connect the extension?

Sign in at tabbjam.com, go to Settings, and copy your API token. Open the TabbJam extension popup, paste the token, choose your sync mode, and hit Connect.

What is the difference between Encrypted and Full Access mode?

Encrypted mode uses AES-256-GCM encryption — your bookmarks are encrypted in your browser before syncing. We cannot read them. Full Access mode stores bookmarks in plaintext on the server, enabling dashboard search, AI organization, and folder management.

Can I switch sync modes?

Yes. Go to Settings in your dashboard. Switching from Encrypted to Full Access will decrypt and re-upload your bookmarks. Switching the other way will encrypt them.

How do tab groups work?

TabbJam captures your Chrome/Edge tab groups (title, color, collapsed state) and syncs them alongside your tabs. You can restore tab groups from other devices or save them as bookmark folders.

How does AI organization work?

Add your Anthropic or OpenAI API key in Settings, then use the Smart Organize feature from the dashboard or extension popup. AI analyzes your bookmarks and suggests folders, tags, and flags duplicates. You review and approve suggestions before anything is applied.

Is TabbJam free?

Yes — completely free. Every feature is included, with no trial, no subscription, and no credit card.

Which browsers are supported?

Chrome, Edge, Brave, and Firefox. Safari support is coming soon.

I lost my encryption passphrase. Can you recover my bookmarks?

No. In Encrypted mode, we have zero knowledge of your data. If you lose your passphrase, your encrypted vault cannot be recovered. We recommend keeping a backup — the extension creates an HTML backup before your first sync.

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